Thank you for visiting www.fixio.com ! This privacy policy governs and explains FIXIO's privacy practices with respect to your information as an end user (hereinafter the "Privacy Policy").

This Privacy Policy is incorporated into our Terms and Conditions by reference and is made a part thereof. All capitalized terms used in this Privacy Policy shall have the same meaning given them in our Terms and Conditions. As stated in our Terms and Conditions, we do not allow users under thirteen (13) years old. If you are under the age of thirteen (13), you are not authorized to use our Site, or our Services and Products.

In this privacy policy, FIXIO may be defined as either: "FIXIO", "We", "Us" or "Our" as the context may require. For the avoidance of any doubt for the purposes of the General Data Protection Regulations (throughout the EU) ("the GDPR") the Data Protection Act 2018 (throughout the UK) ("the DPA") together with any and all other applicable laws, legislation, regulations throughout the world in so far as such relates to the collection and processing of personal data (together We shall be the Data Controller herein below) We shall be regarded jointly and severally as the Data Controller and the Data Processor as defined in accordance with the relevant provisions of the GDPR.

Depending upon which country or jurisdiction from where You are resident and/or accessing and/or or viewing and/or using our Site You have the right to complain to a supervisory authority in the event that You are not satisfied with how We have dealt with any issues raised by You or dealt with any requests or complaints within a reasonable time.

Without prejudice to the above You also have the right to seek remedies of a court against the relevant supervising authority, the Data Controller or the Data Processor. Redress should be sought either in the country in which supervising authority, the Data Controller or the Data Processor operates or in the country where you live. Legal proceedings may, if successful, lead to an award of compensation.

If you are a United Kingdom resident and/or are accessing and/or viewing, and/or using our Site in the United Kingdom, the following privacy terms will apply.

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We may collect certain personally identifiable information from you when you visit our website, register for an account, submit your device for repair, or interact with our services. The types of personal information we may collect include but are not limited to your name, email address, phone number, mailing address, device information, payment information, and any other information you voluntarily provide to us.

In addition to the information you provide directly, we automatically collect certain technical information when you access our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this information and improve your experience on our site.

When you submit a device for repair, we collect specific device information including the device model, serial number, IMEI number (when applicable), operating system version, and details about the issues you are experiencing. This information is necessary for us to diagnose problems, perform repairs, and maintain service records.

We use your personal information primarily to provide, maintain, and improve our repair services. This includes processing your repair requests, communicating with you about your device status, sending you service updates and appointment reminders, processing payments, and maintaining records of your repair history for warranty and customer service purposes.

Your contact information may be used to send you important notifications about your repair status, account updates, changes to our terms or policies, and responses to your inquiries. With your consent, we may also use your email address to send you promotional materials, special offers, newsletters, and information about new services.

We analyze collected data to understand how customers use our services, identify trends, improve our website functionality, enhance our repair processes, and develop new services. This analysis may include aggregating and anonymizing data to create statistical information that does not identify individual users.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure storage facilities with restricted access, regular security assessments, and employee training on data protection practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records and device information are typically retained for a minimum of three years for warranty purposes.

You have the right to opt out of receiving marketing communications from us at any time. To unsubscribe from promotional emails, you can click the "unsubscribe" link at the bottom of any marketing email we send you. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your repairs, account, and services.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies.

We collect information through various methods when you interact with our services. Direct collection occurs when you voluntarily provide information by filling out forms on our website, creating an account, submitting a repair request, making a payment, or contacting our customer support team.

Automatic collection happens through the use of cookies, web beacons, and similar tracking technologies when you visit our website. These technologies collect information about your browsing behavior, including the pages you visit, links you click, and time spent on pages. This data helps us understand user preferences and improve our website functionality.

We may also receive information from third-party sources such as payment processors, booking platforms, and social media when you interact with us through these channels. All information is handled in accordance with this privacy policy and applicable data protection laws.

We work with trusted third-party service providers who perform services on our behalf and may have access to your personal information. These service providers include payment processors, shipping companies, cloud storage providers, email service providers, and analytics providers who help us understand website usage patterns.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using your information for any purpose other than providing services to us. We do not sell or rent your personal information to third parties for their marketing purposes.

In certain circumstances, we may be required to disclose your personal information to comply with legal obligations, respond to lawful requests from public authorities, enforce our terms and conditions, or protect our rights and property. We will notify you of such disclosures when legally permitted to do so.

The information we collect serves multiple purposes aimed at delivering and improving our services. We use your contact information to communicate with you about repair appointments, service status updates, warranty information, and to respond to your inquiries and support requests.

We analyze usage data and customer feedback to identify areas for service improvement, develop new repair offerings, optimize our website and booking system, and train our staff to provide better customer service.

We use aggregated and anonymized data for research, statistical analysis, and business intelligence purposes. This helps us understand market trends, benchmark our performance, and make informed decisions about expanding our services. Anonymized data cannot be traced back to individual users.